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The public sector needs more ‘Heads of Digital’

2 Jan

Truly ‘social’ businesses understand that social media offers more than just some new channels through which to shove out top-down, one-way marketing and PR.

Instead of using Twitter, Facebook, YouTube  and the rest to shout about their products, many are providing tailored advice and support and building long-term relationships using the technologies.

They are engaging before, during and after the sale.

In fact, the cleverest companies have gone further still and have embedded digital across their organisations to conduct research and gather intelligence, to connect customers who might be able to help each other, to look for new employees, generate growth ideas and much more.

They are a beacon for the public sector.

Yet, the public sector – excepting some notable and laudable parts – has not yet caught on. Continue reading

A free social media strategy for your business

20 Dec

Building a social media programme is easier than it sounds

I was talking casually to a business owner the other day about what he could get out of social media.

It occurred to me afterwards that the advice I gave him is relevant to you too whether you are small, medium or humungous; whether you sell shark tanks, speech therapy or bleach.

So here’s the beginnings of a plan for your business – base your programme or strategy on this and contact me on Twitter or in the comments if I can be of further help. If this is useful, all I ask in return is that you ‘retweet’ the post or share it in your preferred way. Continue reading

People don’t buy what you do – they buy why you do it.

9 Nov

I’m sorry – I should have told you about this ages ago.

Because it has the power to change entirely the way you want the world to see you.

If you run a business – in fact if you’re selling anything; a political message, poetry, a marriage proposal or your gardening skills – I implore you to set aside 18 minutes of your life to look at this talk by Simon Sinek, the slightly awkward but brilliant author of Start With Why.

These 18 magical, powerful, inspiring minutes get right to the nub of why some of us succeed in our communications and some of us fail.

Leaders, Sinek says, don’t start by telling you what they are doing, or how they are doing it. No, whether they are Martin Luther-King, Apple’s Steve Jobs or the Wright Brothers, they begin by telling you why they are doing it.

What does this mean for brands and how they position themselves in the marketplace?

It means this:

You should be communicating about what you are, not what you sell.

Or as Sinek so eloquently puts it:

“People don’t buy what you do, they buy why you do it”.

How a little boy’s tears made Boeing human

28 Aug

Harry Winsor's Boeing design

Eight-year old Harry Winsor is a little boy who loves planes.

So when he set about designing Boeing’s next passenger jet, crayon in hand, he dreamed of seeing his machine soaring through the clouds.

What he didn’t expect was the curmudgeonly response when he mailed the firm his sketch: a standardised rejection letter penned in legalese, which informed him: “…we have disposed of your message and retained no copies.”

Way to go Boeing. Way to make an eight-year-old cry. Way to become the subject of a force 10 social media shit storm. Continue reading

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